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VENDORS POLICY
Nophlix Marketplace is committed to providing a premier online shopping experience for our customers. As a vendor on our platform, you play a crucial role in helping us achieve this goal. This Vendor Policy outlines the quality standards and requirements for selling on Nophlix Marketplace, ensuring that our customers receive high-quality products and exceptional customer service.
1. Product Quality: Vendors must ensure that all products listed on Nophlix Marketplace meet our quality standards, including:
– Authenticity: Products must be genuine and authentic.
– Condition: Products must be in good condition, with clear descriptions of any defects or issues. Vendors must clearly indicate the condition of their products (new, used, refurbished, etc.) and ensure that they meet Nophlix Marketplace’s quality standards.
– Functionality: Products must function as intended, with no hidden defects or malfunctions.
2. Product Descriptions: Vendors must provide accurate and detailed product descriptions, including:
– Specifications: Vendors must provide complete and accurate specifications for each product.
– Features: Vendors must clearly describe the features and benefits of each product.
– Warranty: Vendors must clearly indicate the warranty terms and conditions for each product.
3. Product Packaging: Vendors must ensure that products are properly packaged to prevent damage during shipping to Nophlix store.
4. Shipping and Delivery: Vendors must ensure timely shipping and delivery of products to Nophlix store, with clear tracking information and estimated delivery dates.
1. Response Time: Vendors must respond to customer inquiries and concerns within 24 hours.
2. Resolution Time: Vendors must resolve customer issues within 3 business days.
3. Customer Communication: Vendors must communicate clearly and professionally with customers, providing regular updates on order status and resolution of issues.
1. Trademark Infringement: Vendors must not list products that infringe on trademarks or intellectual property rights of others.
2. Copyright Infringement: Vendors must not list products that infringe on copyrights or intellectual property rights of others.
3. Counterfeit Products: Vendors must not list counterfeit products or products that violate intellectual property rights of others.
1. Shipping and Delivery: Vendors must ensure timely shipping and delivery of products to Nophlix Store.
2. Return and Refund Policy: Vendors must have a clear return and refund policy in place, aligned with Nophlix Marketplace’s policies customer return and refund policy.
3. Customer Reviews: Vendors must allow customers to leave reviews and ratings for their products.
1. Vendor Profile: Vendors must maintain an up-to-date profile, including contact information and business details.
2. Product Listings: Vendors must ensure that their product listings are accurate, up-to-date, and comply with Nophlix Marketplace’s policies.
3. Order Fulfillment: Vendors must fulfill orders promptly and in accordance with Nophlix Marketplace’s policies.
1. Warning: Vendors will receive a warning for non-compliance with Nophlix Marketplace’s policies.
2. Suspension: Vendors may be suspended from selling on Nophlix Marketplace for repeated non-compliance.
3. Termination: Vendors may be terminated from selling on Nophlix Marketplace for severe or repeated non-compliance.
– Customers can see products listed by vendors on the website and make reviews, but they do not have direct access to vendors. All customer inquiries and concerns will be directed to Nophlix Marketplace customer support.
– Nophlix Marketplace reserves the right to modify or update this Vendor Policy at any time without prior notice.
By selling on Nophlix Marketplace, you acknowledge that you have read, understood, and agree to comply with this Vendor Policy. If you have any questions or concerns, please contact Nophlix Marketplace support.