Refund Policy

At Nophlix Marketplace, we are committed to providing a premier online shopping experience for our customers. As part of this commitment, we have a refund policy in place to ensure that our customers receive high-quality products and exceptional customer service.

– Customers must first receive two replacement products for the original product purchased.
– The customer must initiate the refund process within 3 working days of receiving and testing the second replacement product.
– The product must be within its warranty period.
– The product must not have any physical damage.

– Contact Nophlix Marketplace customer support to initiate the refund process.
– Provide necessary details, including order number, product information, and reason for refund.
– Return the product to Nophlix Marketplace in its original condition.
– Refunds will be processed within 3-5 working days after the product has been received and inspected.

– Refunds will not be issued immediately. All refunds must go through due process.
– Refunds will not be issued for products with physical damage.
– If a customer has already received two replacements for a product and the issue has not been resolved, a refund will be issued.
– Refunds will be issued through the original payment method.

By shopping on Nophlix Marketplace, customers acknowledge that they have read, understood, and agree to comply with this refund policy. If you have any questions or concerns regarding a product or the refund process, please contact Nophlix Marketplace customer support.